Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.
The second-hand shopping app has updated its size classifications for female and kids' apparel without notifying all users about the change.
Social Media Backlash
Numerous buyers and vendors have taken to social media stating that platform listings now display a different size category versus the original listing because of the remapping.
The platform stated the new system was more in line with other platforms.
They have suggested members to review their products and adjust the sizing manually if necessary, which has left users frustrated.
Measurement Approach Updates
Before the change, the sizing featured one number and one letter, like S/8 or M/10.
The updated approach includes a letter and a range such as S/UK 8-10.
For certain items, the measurements have been reclassified - like an L measurement used to be a 12 but currently displays as UK 16-18.
Member Experiences
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Another user, from Glasgow, said garments she listed featuring size 14 markings were appearing on the platform as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she explained.
Required Changes
Another shopper, from Derby, said she had been left angered because the modification necessitated personal updates the measurements for "each individual item".
"This situation is especially annoying, as I'm chronically ill and platform income has been essential for me since losing part of my income," she said.
Service Background
The platform boasts over 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This isn't the first time that an unexpected update to the app has proved unpopular: last year, the platform withdrew an update to its shipping options after backlash from users.
